By accessing the Squeegee website or using our mobile applications, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it as well as our Terms and Conditions. Squeegee is a field-service management platform operated by Nexdynamic Ltd, a company based in the United Kingdom.

For the purposes of UK and EU data protection laws: You (the customer) act as the Data Controller for any personal data you enter into Squeegee relating to your customers, staff, or business activities Squeegee (Nexdynamic Ltd) acts as your Data Processor for that data. We act as Data Controller only for the data we collect directly from you, such as your account information, billing details, and technical usage data.

You can contact us at: Squeegee Shell Store, Canary Drive, Skylon Park, Hereford, HR2 6SR, United Kingdom 📧 privacy@squeeg.ee

2. The Types of Data We Process

2.1 Data We Process as Your Data Processor When you use Squeegee, you may enter personal data about:

• your customers
• your staff or contractors
• your business contacts
• job details and service history
• GPS locations related to job activities

This data is controlled entirely by you. We process it only as necessary to provide the service.

2.2 Data We Process as Data Controller

When you create and use a Squeegee account, we process:

• Account Information
• Name, email, authentication details
• Company information
• Password, stored using industry standard hashing
• Contact & Billing Information
• Phone number
• Billing address (if provided)

Payment Information Processed securely by the respective payment provider We do not store your card details, only a token and metadata

Technical & Device Data Collected to provide services, improve performance, security, and reliability:

• Device type and OS
• IP address
• App version
• Diagnostic and crash data

Location Data Collected only for features that require it (e.g. navigation, route planning) Tracking is inactive while the app is backgrounded Because of the location based services within Squeegee, on devices using the Squeegee app, we record your location. Without this, some of the services can not and will not work. Squeegee gives you the choice to enable or disable use of location. Cookies and Similar Technologies Necessary, performance, and functional cookies Google reCAPTCHA Customer Portal Data If your clients use the portal, we process the information they view or update in order to deliver the required portal services to them.

3. Why We Process Personal Data and the Legal Basis

3.1 When We Act as Data Processor We process data you enter into Squeegee only to:

• deliver core features
• support mapping and route planning
• manage job schedules
• help you communicate with customers
• provide account analytics
• troubleshoot performance issues

Legal basis: GDPR Article 28 — processing under your instructions.

3.2 When We Act as Data Controller We process your account data to:

• operate and improve the service
• authenticate users
• secure and protect Squeegee
• send service and billing communications
• support payments
• monitor performance and errors
• meet legal and tax obligations

Legal bases: Contractual necessity (Art. 6(1)(b)) Legitimate interests (Art. 6(1)(f)) Legal obligation (Art. 6(1)(c)) Consent (Art. 6(1)(a), where applicable) We and our third parties only conduct automated decision-making where required to deliver a specific service.

4. How We Store and Protect Your Data Your data is hosted on secure servers based in the UK. Security measures include: TLS encryption in transit Encrypted backups 24/7 physical data centre protection Multi-factor authentication Role-based access control Secure deployment and audit processes

Backups Regular backups are taken and stored securely with DigitalOcean If a data breach ever occurs, we will notify affected users and regulators within required timeframes.

5. How Long We Keep Personal Data

5.1 Data You Control Retained in your account until you delete it Retained after account closure only where legally required (up to 7 years)

5.2 Data We Control Retained while your account is active Retained up to 7 years after closure for tax and statutory obligations

5.3 Backups Backup data automatically rotates out and remains encrypted until deleted.

5.4 Deletion Requests Submit requests via privacy@squeeg.ee. Some data may be retained where legally necessary.

6. When We Share Personal Data We never sell your data.

6.1 As Data Processor We share data only with service, tools, and infrastructure needed to provide Squeegee.

6.2 As Data Controller We share limited account and operational data with our chosen providers. All providers are bound by GDPR-compliant contracts where required.

6.3 Legal Obligations We may disclose data to comply with lawful requests.

6.4 Business Transfers If Squeegee is acquired or restructured, data may transfer under continued protections.

7. International Transfers Data is primarily stored in the UK. Some providers may process data internationally where required in order to deliver the specific service (e.g. SMS messaging, route navigation etc). All transfers comply with GDPR standards.

8. Your Rights You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Request portability
• Object to processing
• Withdraw consent (e.g., marketing)

Whilst you have these rights, exercising one or more of them may make it impossible for Squeegee to provide services to you. Make requests at privacy@squeeg.ee. For data you store in Squeegee, you are the Data Controller and are responsible for fulfilling rights requests from your customers. We assist where needed. You may also contact the ICO or your local EU authority.

9. Cookies and Similar Technologies We use:

• Necessary cookies for core functionality
• Performance cookies for analytics and security
• Functional cookies to remember preferences
• You can manage cookies through your browser.
• We do not currently respond to “Do Not Track” signals.

10. Children and Young People Squeegee is not intended for users under 18, although it is not age restricted. We do not knowingly process data relating to children under 13. If such data is found, it will be deleted.

11. Changes to This Policy We may update this Privacy Policy periodically. When significant changes occur, we will notify you by email or through the app.

12. Contact Us For questions or rights requests, contact: 📧 privacy@squeeg.ee 📍 Squeegee, Shell Store, Canary Drive, Skylon Park, Hereford, HR2 6SR, United Kingdom