⭐️Alice Morgan- Level 3 Business Administration Apprentice (in Customer Support)⭐️

What attracted you to join the team?

The team were friendly and relaxed during my interview, which helped me feel at ease and welcome - like I was already a part of the team. The office space feels modern and professional, while still offering spaces where you can unwind, yes including a pool table!

How has your role grown since you started?

When I started I had never done anything like this before so wasn’t sure what to expect, but as I learnt more and more, I started to expand my tasks and take more responsibility for new roles, first it was replying to emails and then later I needed to answer phones. Soon I’ll be learning how to video conference with customers. Recently, I have been representing the brand in public spaces as well, such as at schools/colleges and our annual show which has felt like a massive step out of my comfort zone! Throughout all this, the team has always been incredibly supportive and eager to help me grow in my role, which made me want to progress further.

What surprised you the most about your role?

Everyday can be so different. Where I work, the team are always keen for you to learn as much as possible about the different roles so are always happy to show you new tasks, you just need to ask. The more you understand your role the more responsibility management wants to entrust to you.

What skills have you developed here?

When I first joined, I was extremely shy and dreaded the thought of speaking to customers on a daily basis. Since then, although it can sometimes still be a struggle, I have grown so much in my communication skills and confidence.

How would you describe the team in 3 words?

Committed. Approachable. Dynamic.

What motivates you at work?

Knowing that I am learning all the time and always improving my key skills. Being surrounded by a supportive team that I know won’t mind helping me if I’m struggling and of course the appeal of getting paid to learn doesn’t hurt either!